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The Solent Tools Privacy Statement and Cookie Information

This privacy policy sets out how SOLENT TOOLS LTD uses and protects any information that you give us when you use this website. SOLENT TOOLS LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SOLENT TOOLS LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We do not store credit card details or passwords. The information we collect is stored securely within our system and will only use it to contact you about your account or order. We will only pass appropriate information onto the company delivering your order, we will not pass any information onto any other company.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address and phone number
  • Demographic information such as postcode and address
  • Products information such as products ordered and enquired about
  • Other information relevant to your order

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Contact you requarding your order or account
  • We will only pass appropriate personal information onto the company delivering your order
  • We may use the information to improve our products and services.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@solenttools.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

CART – The association with your shopping cart

CATEGORY_INFO – Stores the category info on the page, that allows to display pages more quickly.

COMPARE – The items that you have in the Compare Products list.

CURRENCY – Your preferred currency

CUSTOMER – An encrypted version of your customer id with the store.

CUSTOMER_AUTH – An indicator if you are currently logged into the store.

CUSTOMER_INFO – An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS – Stores the Customer Segment ID

EXTERNAL_NO_CACHE – A flag, which indicates whether caching is disabled or not.

FRONTEND – You sesssion ID on the server.

GUEST-VIEW – Allows guests to edit their orders.

LAST_CATEGORY – The last category you visited.

LAST_PRODUCT – The most recent product you have viewed.

NEWMESSAGE – Indicates whether a new message has been received.

NO_CACHE – Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART – A link to information about your cart and viewing history if you have asked the site.

POLL – The ID of any polls you have recently voted in.

POLLN – Information on what polls you have voted on.

RECENTLYCOMPARED – The items that you have recently compared.

STF – Information on products you have emailed to friends.

STORE – The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE – Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS – The products that you have recently viewed.

WISHLIST – An encrypted list of products added to your Wishlist.

WISHLIST_CNT – The number of items in your Wishlist.

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