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Post A Sample To Solent Tools

Solent Tools match a lot of parts by physically having an original part in front of us. If we have asked you to post a sample to us, here is all the information you will need to do that successfully.

How can Solent Tools help

We have thousands of spares for all varieties of power tools and garden machinery. If we do not list the part on our website we may still be able to help.

Companies such as B&Q. Homebase. Argos. Lidl. Aldi. and Screwfix. (amongst others) regularly buy machine ranges from factories in China and then badge them with their own brand names in the UK. These include Performance Power. MacAllister. Challenge. Spear & Jackson. Titan. Parkside. Gardenline. Powerbase. & many more. This means that spare parts often fit more than one machine, brand or make.

Parts that we 100% cannot help with include: Batteries, Chargers & plastic molded parts (Bodywork of machines or Mitre saw blade guards for example).

If the part you require is not one of the above please contact us by Email sales@solenttools.co.uk or by Phone 02380578057 and we can let you know if we may be able to help and what we would need.

We can sometimes help by email (with images and measurements) which saves the costing of posting an old part to us. But for other parts we need a physical sample.

What to include with your sample

When posting us a part please include as much information from the tool or machine as possible. The make, model number and type of machine that it is will be essential. If it also says the watts & volts (for electric tools) or the cc / horsepower (for petrol machines) then please include this as it may help.

You must include your name, address and telephone number / email address so that we can contact you.

We will do so as soon as we have received and located a replacement spare part or if we have an update. If we are able to help we will provide you with a quote with the price and a rough delivery time. Should we be unable to help we will (99% of the time) offer to post the sample back to you at no cost.

Please do not post us any samples without contacting us first.

How to post your sample to us

For smaller items such as carbon brushes, drive belts the cheapest way to send your sample to us would be to use the Royal Mail. Please make sure items are sent in a padded envelope and IF OVER 3MM THICK USE A ‘LARGE LETTER’ STAMP, it is sometimes easier to take it to a post office to ensure the correct postage is applied. If the wrong postage is applied it can delay your sample getting to us by around 1-4 weeks, we will pay the charge and pass this cost onto you.

If you are sending a larger part then the Royal Mail can be expensive and it may be cheaper to send it with a courier.

If you are sending anything to us of value or it is the only sample you have please send it on a tracked delivery so that it does get lost on the way to us.

Please post to:

Solent Tools Ltd
Unit 009
Solent Business Centre
343 Millbrook Road West
SO15 0HW
United Kingdom (UK)

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